It is a really hard job to complete all tasks that appear in the daily business of a restaurant. Here are some tips and references that you should consider:
1. The customer is always right
It is the golden rule. Even if you don't agree with the complaints of a customer - be polite and do everything possible to make him / her feel comfortable. You need each and every customer to come back to your restaurant and speak well about your business. That’s how
2. Learn to delegate
You can't do everything that's why you have your employees. It is important to delegate because it gives you the opportunity to focus on bigger issues that have to be solved. Start with smaller tasks and pass them on to your employees that
you know can get the job done. By the way: this also prepares them to take more responsibility in the future.
3. Automate where you can
There are so many useful technical tools that can help you manage your restaurant. For example automatic coffee machines. But also in management - ever tried an online shift planner? It
has never been this easy and time saving to make all your employees happy.
4. Show a positive attitude
Your mood affects your staff and therefore your guests. Work on keeping a positive attitude at all times. It really helps to give your customers a great dining experience which will guarantee a coming back to your restaurant.
5. Create a community atmosphere
...for your staff but also for your customers. A community atmosphere is inviting especially to younger people who see eating out as a social event. Besides, bigger groups eat more food which means more money will be made. A way to achieve this could be
for example by offering discounts for large groups.
6. Advertise online
Restaurants need advertising - this is one of the most important parts of restaurant management. Nowadays there are many cheap ways to promote your restaurant on social media. In order to reach a younger target group, it is fundamental
to be visible and to really grow a hip online presence.
7. Watch your cash flow
Make sure to watch your cash flow closely. Remember the maxim 'many a mickle makes a muckle' - ever tried energy efficient light bulbs or low flow faucets? In the end, there has to be more cash coming in than going out
no matter how you do it. You have a responsibility towards your employees so watch your money carefully.